The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
This job implements tasks within the Software Development Lifecycle (SDLC), follows internal conventions and procedures, makes technical decisions, collaborates with peers and project leads, and contributes to code and design reviews.

Job Description:
Essential Responsibilities:

Implements tasks within the Software Development Lifecycle (SDLC), receiving structure and oversight from more experienced staff
Follows well-established internal conventions and standard procedures
Understands internal standards & processes an applies them to make technical decisions
Collaborates with peers, manager, and project lead to gain understanding of tasks and review solutions
May contribute to code & design reviews

Expected Qualifications:

1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities And Preferred Qualifications
The Customer Success Self-Service team is seeking a highly talented, self-driven, and proven Software Engineer to help shape the future of Messaging Experiences at PayPal.

As a key member of our Web development team, you will design and develop core components of the Messaging Platform—including Chat, Inbox, and Email SDKs—and integrate them across multiple PayPal ecosystems such as PayPal, Venmo, and Hyperwallet. Your work will directly contribute to creating seamless, intuitive user experiences that keep customers engaged and empowered to self-serve.

We’re looking for engineers who are innovative, curious, and quick learners, with a passion for building scalable, user-centric solutions. You’ll collaborate closely with product managers, architects, and cross-functional teams to understand business goals and deliver next-generation self-service experiences that transform how billions of users resolve issues independently.

Day to Day Responsibilities:

Develop solutions for specific use cases, that can be extended and reused for future needs.
Collaborate closely with architects, technical leads, product managers, UX designers, and fellow engineers to understand requirements and deliver effective solutions.
Own end-to-end feature execution, from development, code reviews, and testing to automation and production release.
Experiment with emerging AI tools and frameworks under guidance from senior engineers, identifying opportunities to improve efficiency or user engagement.
Stay curious about advancements in AI and help bring new ideas and learnings to the team.

Required Technical Skills:

Bachelor’s degree (or equivalent) in Computer Science or a related field.
3–5 years of experience in web development, with a strong foundation in modern front-end and back-end technologies.
Proficiency in HTML, CSS, JavaScript, and TypeScript, along with hands-on experience using frameworks such as React and Angular, and server-side development with Node.js.
Proven ability to optimize for speed, scalability, and accessibility, while adhering to SEO best practices and ensuring cross-browser and cross-device compatibility.
Experienced with version control systems (e.g., Git) and collaboration tools such as Jira, ensuring effective task management and workflow tracking.
Skilled in developing and maintaining unit tests and functional automation tests to ensure product quality and reliability.
Committed to continuous learning and staying current with evolving web technologies and best practices.

Required Soft Skills

Strong collaboration skills and ability to work effectively in Agile/Scrum environments.
Excellent communication, problem-solving, and ownership mindset.
Passion for crafting seamless, user-centric UI experiences.
Eagerness to learn, adapt, and mentor within a fast-moving product team.
Genuine interest in the payments industry, AI and a passion for building impactful digital experiences.

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location : Pay Range:

San Jose, California : ($116,500.00 - $173,250.00 Annually)

Additional Location(s) : Pay Range:

Austin, Texas : ($106,000.00 - $157,300.00 Annually)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0134513

PayPal

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